I spent 25 years in OEM product development (not Ford), most of the time, the D teams get it right, and the cuts/compromises/stupidity come from the exec's & accountants. I remain optimistic, but cautious, for the Fathom. 🙂
This is typical Ford Customer Relations..... total crapshoot..... they desperately need a VP who can streamline/coordinate/standardize this part of their business. Any type of Ford CS experience feels like you're dealing with six different companies. 🙄
It's a nice package, reasonably priced, but a Trail MME is going no where a reg AWD MME couldn't go. It will just look better doing it. The suburbanites will love it. 🤠